TOYCO offers a fair cancellation policy to give you as much opportunity as possible to cancel items before they are processed. All of this can be done by contacting us through E-mail, call, or messenger and requesting to cancel your order. Please provide us with your order number when requesting a cancellation. You may cancel any in-stock order that has not yet been processed without any penalty. Once an order has been processed or shipped you may no longer cancel that order. Should you wish to return the order once you receive it you may do so at your own shipping cost without reimbursement from TOYCO. If any order shipment is refused by you and sent back to us we will deduct the shipping fees and there will be a 20% restocking fee deducted from the original purchase refund total.
Most pre-orders may be canceled up to the month the item is to be released. Payment for pre-orders is processed when the product is processed at the time the Pre-order is placed and the item will ship immediately once it is available. All Pre-Order items may be canceled up to the month that the item is to be released without any cancellation fees. If a Pre-Order item is canceled in the month that it is to be released there will be a 20% cancellation fee charged and deducted from the original purchase refund total. For example, if a Pre-Order item is due to be released in October, then you may cancel that Pre-Order up to September 31st without any cancellation fees.
To cancel a pre-order please contact us by E-mail and request a cancellation. Any customer who cancels more than twice may be required to pay a non-refundable deposit or full payment upfront for all future pre-orders. At our sole discretion, we may also close your account and any accrued rewards points or affiliate credits will be canceled and forfeited.
When items are added to a shipment we begin the process of fulfilling your order. Once this happens items can no longer be canceled. Shipments are created when:
- You place an order for in-stock items and request that they ship immediately
- Pre-orders that have arrived and were requested to ship immediately upon arrival
Payments in Process
Once we have processed your payment you will no longer be able to cancel the order. Any cancellations done after the payment has been processed may be subject to a 20% restocking fee.